Privacy Policy
Polyface Volleyball
Effective Date: 12/29/2025
Polyface Volleyball (“Polyface Volleyball,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (https://www.polyfacevolleyball.com/), book private lessons through the PolyFace app, communicate with us, or otherwise interact with our services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you provide, information collected automatically through our website, and information collected through our scheduling and payment systems.
A. Information You Provide Directly
When you schedule lessons, communicate with us, or use our services, we may collect:
• Contact Information: name, email address, phone number
• Account Information (in-app): profile details associated with the PolyFace app
• Booking & Lesson Details: lesson date/time, trainer selection, location, athlete notes, attendance history
• Payment-Related Information: billing name and transaction details (payments are processed by Stripe; we do not store full credit card numbers)
• Communications: messages or communications with Polyface Volleyball (email, text, app messaging)
B. Information About Athletes (Including Minors)
Because we provide volleyball training, you may provide information about an athlete, including minors, such as:
• Athlete name and age (or graduation year)
• Training history or skill notes
• Emergency contact information (if provided)
• Optional injury notes or accommodations you choose to share
We only collect athlete information needed to provide training services.
C. Website Information (Collected Automatically)
When you visit our website, we may automatically collect limited data such as:
• IP address
• Browser type and device information
• General site usage (pages visited, time spent, referring page)
We do not use Google Analytics at this time, but our web host and security tools may log basic traffic information for performance and security purposes.
2. How We Use Your Information
We use your information to:
• Provide and manage private volleyball lessons
• Schedule and coordinate sessions through the PolyFace app
• Match lesson requests with trainer availability
• Process payments through Stripe and provide receipts
• Communicate with you about bookings, cancellations, changes, or service updates
• Provide customer support
• Improve service quality and training experiences
• Protect our athletes, clients, trainers, and business operations
• Comply with legal obligations and enforce our policies
3. How We Share Your Information
We do not sell personal information.
We may share personal information only as necessary to operate our business, including:
A. Trainers and Staff
We share necessary booking and athlete details with the trainer assigned to the lesson, including:
• Client and athlete name
• Session time and location
• Lesson notes relevant to training
B. Payment Processor (Stripe)
Payments are processed securely by Stripe. Stripe may collect and process payment-related information in accordance with their privacy policy. Polyface Volleyball does not store your complete payment card information.
C. Service Providers
We may share information with third-party service providers that help us operate, such as:
• Hosting and website providers
• Booking and scheduling systems (PolyFace app)
• Email and communication systems
• Security and fraud prevention tools
These providers may only use your information to perform services for us.
D. Legal Compliance and Safety
We may disclose information if required by law or if necessary to:
• Respond to lawful requests
• Protect the safety and rights of clients, athletes, trainers, or others
• Prevent fraud or security threats
• Enforce our terms and policies
E. Business Transfers
If Polyface Volleyball is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
• Make the site function properly
• Improve site performance
• Provide security protections
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
5. Communications Preferences
You may opt out of non-essential marketing emails by using an “unsubscribe” link (if provided) or emailing us directly.
Even if you opt out of marketing, we may still send essential messages related to your bookings (such as confirmations, reminders, or changes).
6. Data Retention
We retain personal information only as long as reasonably necessary to:
• Provide services and maintain booking records
• Meet legal, accounting, and tax obligations
• Resolve disputes and enforce policies
We may retain some information in a de-identified or aggregated format.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
8. Privacy of Minors
Polyface Volleyball provides training services to minors, and we take privacy seriously.
• In most cases, a parent or legal guardian is the individual booking and paying for lessons.
• We collect only the information necessary to deliver training services and ensure safety.
• We do not knowingly collect personal information directly from children under 13 through our website without parental involvement.
If you believe that we have collected information from a minor improperly, please contact us at info@polyfacevolleyball.com, and we will take appropriate steps to review and address the issue.
9. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
• Request access to the personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal/recordkeeping requirements)
• Request a copy of your information
To make a request, contact us at info@polyfacevolleyball.com. We may need to verify your identity before completing requests.
10. Third-Party Links and Services
Our Services may include links to third-party websites or services (such as Stripe or app store listings). We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact:
Polyface Volleyball
Email: info@polyfacevolleyball.com
Website: https://www.polyfacevolleyball.com/
Location: Tennessee, United States